Complaints Handling Policy

At Numberswave, we are committed to providing high-quality accounting, taxation, and advisory services. We take complaints seriously and aim to resolve them promptly, fairly, and confidentially to improve our services and maintain client trust.

Our Commitment to: · Treat all complaints with professionally, fairly and respectfully.
· Investigate and resolve complaints promptly.
· Maintain client confidentiality.
· Use feedback to improve our service delivery.

Clients can lodge a complaint in any of the following ways:

By email:

info@numberswave.com

Complaint Handling Process

Your complaint will be acknowledged within two business days.

An in-depth investigation will be conducted by a senior team member or designated complaints officer.

Within ten working days, you will receive an official response. If more time is needed, we'll let you know and give you an updated schedule.

Where appropriate, we will propose a resolution or corrective action to address the concern.

If you are not satisfied with our response, you may escalate your complaint to:

The Tax Practitioners Board (TPB):
https://www.tpb.gov.au/make-complaint
Phone: 1300 362 829